Ordering
Orders are accepted from qualified promotional products distributors only.
When submitting purchase order, please make sure to indicate if proof is needed.
When sending production ready artwork via e-mail, please include PO# in the
subject line.
Order Cancellations
Orders can only be cancelled with written authorization prior to imprinting or production. All applicable charges incurred prior to cancellation will be invoiced with a minimum charge of $50.00 (G). Orders on-hold beyond 30 days are subject to cancellation.
Order Minimums
Less than minimums are available for $50.00(G) on items with an opening quantity of 100 units or greater. For these items, absolute minimums are 1/2 the first quantity in the catalog.
NOTE: No less than minimums are available on Paper/Linen Presentation Folders, Paperboard Binders, and Peel-N-Stick Calendars.
Assorted/Combining Color Orders
Assorted product colors are available at no charge for up to four colors with no imprint color change.
Each color must meet the catalog minimum order quantity for the product. Please note that imprint, artwork and decoration method cannot vary.
Increase of Order Quantities
We will try to accommodate increases in order quantities. Once production has begun, any increase will be treated as a separate order and billed accordingly.
Over-Runs or Under-Runs
All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders and paper folders. Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped. Any order requiring the exact amount will be billed $50.00(G). Exact shipping is not available on custom items, paper binders or paper presentation folders.
Random Samples
Random samples are available at no charge on items with a $10.00 or less last column catalog price (shipping number required).
Random samples requested of items greater than $10.00 last column catalog price will be invoiced the net EQP price (shipping costs may apply).
Blank Products
Blank products are available for in-stock finished goods, and the lead time for
blank product will match that of the imprinted product. Minimum blank
product order charge is $75.00 (X) and priced NQP Blank product orders are
priced at NQP (next quantity pricing), and total order value must reach a
minimum of $75.00 (X). Less than minimum orders will not be accepted.
Returns
Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.
Production Time
Estimated Lead Times are product-specific and for catalog quantities. Please refer to product for more information.
Estimated Lead Times are subject to change.
Rush Orders
Every effort will be made to accommodate rush orders; however, courier and expediting charges may apply. Contact our service specialists to determine availability before ordering. Fee for rush orders is $150.00 (G).
General Disclaimer
Fey reserves the right to make slight specification changes to materials and/or products. We reserve the right to use any products we produce in our advertising unless you specify otherwise in writing at the time of the order. The imprints shown in this catalog are the property of the organizations they represent. They are intended to illustrate our capabilities, are are not an indication of any endorsement. All prices are shown in U.S. Dollars.
As part of our commitment to service excellence we inspect all outgoing orders. However, product and decoration should be inspected for quality and accuracy upon delivery. Requests for replacement and/or refunds will not be reviewed or authorized if greater than 60 days after shipment.