Ordering
Orders are accepted from qualified promotional products distributors only.
When submitting purchase order, please make sure to indicate if proof is needed.
When sending production ready artwork via e-mail, please include PO# in the
subject line.
Order Cancellations
Orders can only be cancelled with written authorization prior to imprinting or production. All applicable charges incurred prior to cancellation will be invoiced with a minimum charge of $50.00 (G). Orders on-hold beyond 60 days are subject to cancellation.
Order Minimums
Less than minimums are available for $50.00(G) on items with an opening quantity of 100 units or greater. For these items, absolute minimums are 1/2 the first quantity in the catalog.
NOTE: No less than minimums are available on Paper/Linen Presentation Folders, Paperboard Binders, and Peel-N-Stick Calendars.
Combined Pricing
When ordering a combination of different items, pricing cannot be combined.
Multiple colors are available at no charge pending each color meets 1/2 of the
first column quantity. (Note: Peel-N-Stick(R) minimum assorted color quantity
is 50 units per color.)
Increase of Order Quantities
We will try to accommodate increases in order quantities. Once production has begun, any increase will be treated as a separate order and billed accordingly.
Over-Runs or Under-Runs
All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders and paper binders. Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped. Any order requiring the exact amount will be billed $50.00(G). Exact shipping is not available on custom items, paper binders or paper presentation folders.
Random Samples
Random samples are available at no charge on items with a $10.00 or less last column catalog price (shipping number required).
Random samples requested of items greater than $10.00 last column catalog price will be invoiced the net EQP price (shipping costs may apply).
Blank Products
Blank products are available for in-stock finished goods. Absolute minimum is first column quantity. Minimum blank product order charge is $75.00 net and priced NQP.
Returns
Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.
Production Time
Normal production times for catalog quantities are as follows (all times are from approved art proof).
- 5 working days (Most Catalog Products).
- 12 working days (Poly & Paper Binders).
- 15 working days (Sewn Products).
Lead times are for catalog quantities & are subject to change.
Rush Orders
Every effort will be made to accommodate rush orders; however, courier and expediting charges may apply. Contact our service specialists to determine availability before ordering. Fee for rush orders is $150.00 (G).
General Disclaimer
Fey reserves the right to make slight specification changes to materials and/or products. We reserve the right to use any products we produce in our advertising unless you specify otherwise in writing at the time of the order. The imprints shown in this catalog are the property of the organizations they represent. They are intended to illustrate our capabilities, are are not an indication of any endorsement. All prices are shown in U.S. Dollars.
As part of our commitment to service excellence we inspect all outgoing orders. However, product and decoration should be inspected for quality and accuracy upon delivery. Requests for replacement and/or refunds will not be reviewed or authorized if greater than 60 days after shipment.